Privacy Policy

1. Introduction

Lumen Logic (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you access our website, applications, products, and services related to IT consulting, software development, cloud infrastructure, cybersecurity, and payment technology solutions.

By accessing or using our services, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent before processing personal information.

2. Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Business information

  • Billing and payment information

  • IP address

  • Browser and device data

  • Cookies and analytics data

  • Information submitted through contact forms

3. Compliance & Business Use

Our services are intended for legitimate business operations within the United States.

Clients are solely responsible for ensuring compliance with:

  • U.S. banking regulations

  • AML/KYC obligations

  • Federal and state business laws

  • Tax reporting requirements

We do not guarantee approval from any bank, financial institution, payment processor, or regulatory authority.

4. How We Use Information

We use collected information to:

  • Provide IT consulting services

  • Communicate with clients and partners

  • Respond to inquiries and support requests

  • Improve our website, infrastructure, and services

  • Monitor system performance and reliability

  • Prevent fraud, abuse, and unauthorized activity

  • Maintain compliance with legal and regulatory obligations

  • Conduct analytics and business operations

  • Enforce agreements and company policies

5. Payment Processing

Payments may be processed through third-party payment providers compliant with PCI-DSS security standards.

We do not store full payment card numbers, CVV codes, or sensitive authentication data on our servers. Payment information is processed and secured directly by authorized payment processors.

Clients agree to provide valid billing information and authorize payment processing for purchased services.

Failure to complete payment may result in suspension or termination of services.

6. Third-Party Services

We may use trusted third-party providers for operational and business purposes, including:

  • Payment processors

  • Cloud hosting providers

  • CRM systems

  • Analytics providers

  • Communication platforms

  • Security and monitoring providers

Third-party providers may process information according to their own privacy policies and contractual obligations.

7. Sharing of Information

We may share information with:

  • Payment processors

  • Cloud hosting providers

  • CRM and analytics providers

  • Government or regulatory authorities when required by law

We do not sell personal information.

8. Data Security

We implement commercially reasonable safeguards including:

  • SSL/TLS encryption

  • Access controls

  • Monitoring systems

  • Security updates and audits

9. Fraud Prevention & Compliance

To maintain platform integrity and regulatory compliance, we may conduct:

  • Fraud detection and monitoring

  • Security investigations

  • Transaction monitoring

  • Risk analysis

  • Compliance verification procedures

Where applicable, we may comply with AML (Anti-Money Laundering), KYC (Know Your Customer), sanctions screening, and related financial regulations.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Fulfill contractual obligations

  • Resolve disputes

  • Maintain business records

  • Comply with legal, accounting, tax, or regulatory requirements

Retention periods may vary depending on the nature of the information and applicable laws.

11. Your Privacy Rights

Depending on your jurisdiction and applicable laws, you may have the right to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion of information

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Request data portability

To exercise your rights, contact us at:

Email: [LumenLogic@proton.me]

We may verify your identity before processing requests.

12. Cookies & Tracking Technologies

Our website uses cookies and similar technologies for:

  • Essential website functionality

  • Authentication and security

  • Performance monitoring

  • Analytics and traffic analysis

  • User experience improvements

  • Types of cookies may include:

  • Essential cookies

  • Analytics cookies

  • Functional cookies

  • Performance cookies

You may control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

13. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or other applicable minimum age under local law), and we do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

14. Compliance with Laws

We may disclose information where necessary to:

  • Comply with legal obligations

  • Respond to lawful government requests

  • Protect our rights and property

  • Prevent fraud or security incidents

  • Enforce agreements and policies

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

Continued use of the services after updates constitutes acknowledgment of the revised policy.

16. Contact Information

Lumen Logic

239 S MAIN ST STAR, NC 27356-7919

Email: LumenLogic@proton.me